Skip to main content

What are the experiences of gig workers?

Just as there is not one typical gig worker or one typical job, there is not one way to characterize the experience of participating in the gig economy. Diversity of experiences is a central theme of non-standard work.

Most gig workers report being satisfied by their work arrangements

Across surveys, more than three-quarters of non-standard workers report being satisfied with their work arrangements.123 Many report appreciating the control this work allows them over their time and the flexibility of scheduling.4 In addition, many root their satisfaction in the income their gig work provides. In many cases, gig work income smooths unstable earnings from a traditional job.5 In others, people turn to gig work to deal with financial hardships,6 or simply to meet basic needs and pay the bills.7 Others use their gig earnings for traveling or other discretionary expenses.8 Another desirable aspect can be these arrangements’ low barrier to entry. Some forms of non-standard work are accessible for workers who may otherwise struggle to enter the labor market, including immigrant and formerly incarcerated populations.9

When asked, survey respondents tend to say they pursue non-standard work out of choice rather than out of necessity.10 Looking at levels of satisfaction and perceived advantages and challenges, though, gives better insight into the experiences of this work than asking about motivations, since people are likely to describe their circumstances as the result of choice regardless of financial or other pressures that influence them.11

Financial volatility and access to benefits are major challenges

Although many gig workers find satisfaction, they also face real challenges. Most pronounced is the lack of consistent, predictable earnings, reported as a major concern among gig workers across surveys.1 The difficulty in predicting earnings results in both economic and psychological stress; gig workers report higher levels of anxiety than traditional workers.2

Another challenge faced by non-standard workers is their lack of access to benefits, including health insurance and retirement plans. Workers in alternative arrangements are less likely than traditional employees to receive health insurance from their employer, and to have health insurance at all. On the most recent BLS Contingent Worker Supplement, 84 percent of traditional workers had healthcare coverage, with more than half receiving insurance from their employer. Among temp-agency workers, only 67 percent had coverage, and only 12 percent received insurance from an employer. Among independent contractors, 75 percent had coverage, all of whom had to access that insurance on their own.3

Most of those who are left uninsured by work find coverage through the Affordable Care Act marketplace, meaning this exchange is particularly valuable among this populationnon-standard workers are more than three times more likely than traditional employees to rely on the marketplace, and online platform workers are almost four times more likely.4 Despite increased access to healthcare through ACA, as many as a quarter of non-standard workers report forgoing medical treatment because of high costs.5

Even fewer are able to access retirement plans. Only 7 percent of temp-agency workers, 30 percent of on-call workers, and 38 percent of contract-company workers can access employer-sponsored retirement, compared with 46 percent of traditional employees.6 Concerns over benefits are most pressing for workers who rely on gig work for their primary earnings, since side gig workers may still access benefits through a traditional job.

Non-standard workers are not alone, though, in their concerns about work-related benefits. Traditional workers also report this being a major area of concern.7 Over the past thirty years, the provision of employer-sponsored retirement and health insurance has decreased across employers, especially those in the service sector.8 Although the challenge of securing benefits is particularly acute for gig workers, it is not unique to them.

  • 1. Prudential, “Gig Workers in America;”  Edelman Intelligence, “Freelancing in America;” MBO Partners, “The State of Independence;” Emergent Research, “Dispatches From the New Economy;” Hyperwallet, “The Future of Gig Work is Female.”
  • 2. 41.18 percent of gig workers report anxiety, compared with 32.66 percent of full-time workers. Hartman, Mitchell, "What makes gig economy workers anxious?" (Los Angeles: Marketplace, 2018),
  • 3. U.S. Bureau of Labor Statistics, “Contingent and Alternative Employment Arrangements – May 2017” (Washington, DC: U.S. Department of Labor, 2018)," See also Larrimore et al., "Report on the Economic Well-Being of U.S. Households" (Washington, DC: Board of Governors of the Federal Reserve System, 2018),; Prudential, “Gig Workers in America."
  • 4. Jackson, Emilie, Adam Looney, and Shanthi Ramnath, "The Rise of Alternative Work Arrangements: Evidence and Implications for Tax Filing and Benefit Coverage" (Washington, DC: U.S. Department of Treasury Office of Tax Analysis, 2017),
  • 5. 26 percent of surveyed gig workers forewent medical care due to high costs. Emergent Research, “Dispatches From the New Economy.” 37 percent of surveyed, insured gig workers forewent medical care due to high costs. Zulliger, Laura, "Health Coverage in the Gig Economy" (San Francisco: Stride Health, 2016),
  • 6. U.S. Bureau of Labor Statistics, “Contingent and Alternative Employment Arrangements – May 2017." See also Larrimore et al., "Report on the Economic Well-Being of U.S. Households."
  • 7. Edelman Intelligence, “Freelancing in America.”
  • 8. Fligstein, Neil and Taek-Jin Shin. "The Shareholder Value Society: A Review of the Changes in Working Conditions and Inequality in the United States, 1976 to 2000," in Social Inequality, ed. Kathryn Neckerman. (New York: Russell Sage, 2004); Bivens, Josh, Elise Gould, Lawrence Mishel, and Heidi Shierholz, "Raising America’s Pay: Why It’s Our Central Economic Policy Challenge" (Washington, DC: Economic Policy Institute, 2014),

The experiences of gig workers are polarized

Advantages and challenges of gig work are not evenly distributed. Work that some turn to in order to smooth out or supplement their income is the source of high financial volatility for others. What brings flexibility and freedom for some brings instability and insecurity for others. The experiences of non-standard workers are polarized, presenting real challenges to some workers while offering great opportunities to others. These differences in experience are inextricable from the way we think about the gig economy. The needs of a supplemental high-skill freelancer are fundamentally different than the needs of a full-time subcontracted employee, and addressing the challenges faced by gig workers means paying attention to this diversity of experience. Researchers need to further explore the differentiation of experiences of non-standard workers in order to better understand the range of needs of this population.